Professional qualification
THE CUSTOMER JOURNEY
The LCA manifesto gives rise to an innovative customer journey that will take your company to reach new heights of success.
After the initial briefing, we begin a careful assessment of the company's needs, involving feedback from employees.
In collaboration with the organization's leaders, we establish clear and measurable objectives, aligning them with the company's vision.
We develop a personalized training plan, tailored to your needs. We are a training entity certified by Dgert.
During the training, participants will be guided through several active methodologies, such as:
- Vídeo Based Learning;Case Based Learning;Simulation Based Learning;Pedagogical Theatre;Role-Plays;Work with Buddies;
These methodologies are some to use with a solid scientific basis and relevant research. We adapt the methodological choice depending on the personalized plan for the company. We also incorporate elements of Gamification and Artificial Intelligence, Virtual Reality to provide an immersive and dynamic experience. Depending on the program chosen, we include a Monitoring and Mentoring component, offering ongoing support to participants to apply the knowledge acquired in the business environment.
We provide extra online training modules (to be carried out at each person's own pace), complementing in-person or virtual classroom work, to be carried out between synchronous sessions, whether in the classroom or online.
We constantly monitor the results and impact of training, ensuring that objectives are achieved and adding value to the company.
In this way, the company client will experience a unique and powerful journey, strengthening the organizational culture, developing essential skills and driving the company's sustainable and inclusive success.
Our trainings
Are you prepared to unlock the power of storytelling in business and make your company a reference in the market?
Have you ever imagined yourself as a confident and impactful presenter who leads business meetings with charisma and influence?
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What power does the language of emotions have? Can emotions be a stepping stone to success in business?
What is the true power of a growth mindset? Have you ever imagined transforming seemingly insurmountable conflicts into sources of productivity and innovation?
1. Knowledge: Participants will learn about various conflict resolution models and techniques, understanding how to transform conflicts into opportunities for growth.
Content 1: Understanding Conflict: Models and Techniques
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Have you ever wondered about the power of becoming a beacon of leadership, guiding your teams towards sustainable and inclusive growth?
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How can you turn each negotiation into a successful milestone for your sales?
How can you contribute to transforming your organization into a space where everyone feels truly welcomed and valued?
What is genuine happiness and how can you cultivate it in your life?
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Are you prepared to learn how to give and receive feedback with empathy and compassion, creating genuine connections?
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